No, not my complete resumé, just my work experience.

Summary

Multi-talented software designer and developer with 20 years experience creating complete systems on a variety of platforms. Major strengths are programming and software design, usability engineering, and technical writing. A team player with the ability to keep the "big picture" and detail views in focus at the same time while solving tough problems and satisfying customers.

Accomplishments in Software Design and Development

• Developed architecture for billing of conference call usage within an object-oriented telephone switching environment, using Rumbaugh's methodology.
• Analyzed requirements for, designed, and implemented real-time usage billing for five telephone services, within an object-oriented telephone switching environment. Provided documentation using Netscape and FrameBuilder under Unix.
• Redesigned and programmed a product options editor, creating 2000 lines of C code for OS/2 in ten days with one-fourth of the expected defect rate for new code. Prototyped and tested the user interface prior to implementation. Part of the user interface design was published as an invention disclosure.
• As part of a team, introduced object-oriented technology before the availability of object-based tools. Developed temporary object manager (in three days, in C and based on OS/2's Presentation Manager) for use in programming development while others on the team developed a longer-range solution. On my own time, learned object- oriented methodology and concepts of application frameworks in order to work with this team.
• Designed and implemented key components of a work-flow management product, using a proprietary object-oriented technology based on extensions to C. One of these components managed actual work flow in a client/server (OS/2 and MVS) environment.
• Redesigned and implemented a data base connection manager for DB2 to broaden the range of applications that could be run in a work-flow management system, and integrated this into a project with no impact to the development schedule.
• Participated as a team member on development of the first version of SAS to run on VAX, Data General, and Prime mini-computers, within a short time period. Designed and programmed several major subsystems of the SAS environment, using PL/I in a VMS environment.
• Designed a relational data model for VM/XA system performance data. On my own time, learned relational data modeling in order to complete this assignment.
• Developed analysis and reporting applications for clinical trials analysis, using SAS in a Unix environment.
• Designed, implemented, distributed, and serviced a public-domain tool (written in 370 Assembler) that provided robust background processing for IBM's VM environment.
• Designed and implemented a 3270 device driver for the REXX language.

Accomplishments in Usability Engineering and Customer Satisfaction

• Selected to participate on a team which designed user interfaces in the Windows environment to meet usability goals within schedule and resource limits. Redesigned existing user interfaces, resulting in improved ease of use and reduced documentation requirements. On my own time, learned principles of user interface design.
• As part of a team, conducted usability tests, and identified and prioritized usability problems to be addressed in current releases based on severity and user tasks, thus improving usability of products.
• Gathered data from users of current products, and created profiles of product usage to provide requirements for future product development.
• Co-authored a survey given to professionals across the industry to define the role of usability in the software industry, and to improve effectiveness of usability processes. Assisted with analysis of results. Co-authored a follow-up survey given at CHI '94, and analyzed and published the results. Co-authored a summary of both surveys that was published in SIGCHI Bulletin.
• Wrote nine invention disclosures on user interface designs, each identifying problems and solutions, for submission as patent applications. Two disclosures were published.
• Represented IBM at GUIDE user group on operating systems performance issues.

Accomplishments in Teamwork

• Acted as technical lead for projects including large systems performance analysis tools (written in 370 Assembler, PL/AS, and PL/I for VM and VM/XA), the workstation part of a distributed information system(written in C for OS/2), and work flow management (written in C, with object-oriented extensions, for OS/2 and MVS).
• With the work flow management team, received an IBM award for teamwork.
• Recommended teamwork enhancements based on recognition of teamwork as an activity in itself, requiring resource commitments dedicated to team support.
• Led a joint design team which investigated real-time billing issues for telephone calls utilizing a complex call topology, focusing primarily on conference calls.
• Tutored coworkers in object-oriented programming, systems programming interfaces, operating system structure, and production of large technical documents, for the purpose of enhancing the skills of team members.
• Tutored SAS system developers on operating system structure, for the purpose of enabling developers to tune the SAS system to perform well in the VM environment.
• Developed a course on System/370 assembler language for VM, and conducted a class on this subject to maintain critical skills in a development laboratory.
• Provided key information to ensure the success of a mission transfer for work flow management to another IBM programming site.

Accomplishments in Technical Writing and Presentations

• Co-authored technical reports on design of VM background processes to improve performance, coding standards, user interface design, teamwork, icon design, human factors organization and practice, and VM system usage tips and techniques. The last of those, within one month, became the most-requested report of all time within IBM.
• Co-authored a series of newsletter articles on low-technology prototyping and techniques for including users in product design.
• Received two awards for technical writing, based on the reports and articles listed above.
• Developed a one-half day presentation on work flow management, describing concepts and Process Services/MVS implementation. Presented this topic on numerous occasions.
• Moderated a special interest group session on human factors organization and practice at the ACM CHI '94 conference.
• Presented papers at GUIDE and SHARE on design and performance tuning of background processors for VM, extending the REXX programming language, modifying IBM's XEDIT text editor, and extending batch processing support for VM.
• Evaluated product documentation to ensure that information content and presentation met users' needs.

Accomplishments in Systems Software Support

• Installed and maintained components of IBM's VM system and associated products, including CP, CMS, RSCS, ISPF, Pass-Through, PL/I, and Assembler H. Worked with IBM Software Support Center to resolve problems, and participated in beta-test programs for system software maintenance while maintaining high standards of availability for a production environment.
• Monitored and analyzed system performance and resource usage, and recommended extensions and enhancements to system hardware and software.
• Designed and developed utilities to enhance user productivity, using REXX and 370 Assembler.
• Managed allocation of disk space for system and user needs.
• Designed and developed operating systems modifications as necessary to support business requirements.

Professional History | Biographical Pieces

Copyright © 1994-1997 by Diane Wilson. All rights reserved.